Courier Services

Introduction: Purchasing generally uses two courier services -- Roadrunner and Federal Express. For Metro area, same-day delivery, including TC campuses, use Roadrunner for smaller packages and envelopes. They're cheaper and faster than campus mail. Boxes should generally be sent by UPS rather than the US Postal Service. For greater Minnesota and out-of-state next day delivery, use Federal Express. Check the U-Wide Contract Site for any other account details.

  1. Roadrunner
    2.
    Phone Number 651-644-8444
    Acct# for Purchasing 10271

    1. Calling an order into Roadrunner

      2. Specify 1,2, or 3 hour delivery, or ask for delivery via "cheapest way". Use the complete address, including the street address for U of MN destinations. Make a note of the call with the date, the origin location to the destination location, the job number assigned by Roadrunner, the price quoted, and the type of service (1,2,3 hour). Attach this note to the invoice when it comes.

    2. Using the Internet to Order Service

      1. Go to http://www.dxnow.com
      2. Enter the account number (10271) and password (purchasing). This is case sensitive.
      3. Click "Log In"
      4. Click "New Delivery" link along the left margin.
      5. The top part (Pick Up Information) will already be displayed.
      6. Enter the delivery information. Use the complete address including the street address.
      7. Any field with an arrow by it is a required field.
      8. Below that, enter the Service Information.
      9. Specify 1,2 or 3 hour service - Ask the buyer if they did not state this earlier.
      10. Specify Car for the vehicle choice
      11. Specify the number of pieces (usually 1)
      12. Specify the weight of the packages. Most envelopes will be a pound or less. Otherwise, use your best guess.
      13. Specify any special instructions: ie: deliver to a specific person, or do not leave at residence without a signature.
      14. Click "Send Request Now" at the bottom of the page. Once this information is accepted, a page with multiple addresses with different 9-digit zip codes will display.
      15. Select 2 with the correct street address - the plus four digits of the zip codes do not matter.
      16. Click on "Submit Request"
      17. The Delivery Detail page will display. Print this page and write the requestor's name - usually the buyer - on this printout.
      18. Sign into the Roadrunner Spreadsheet on the Receptionist PC (C:\Logs\Receptionist) and log the request for service here.
      19. Write the delivery number and address on the envelope that is to be delivered.
      20. File away the Delivery Detail sheet until the invoice arrives.

    3. Roadrunner Invoice

    When the invoice comes, stamp the invoice with the date received. Match up any Delivery Details with the services listed on the invoice. Make a copy of all Details and the invoice for the front desk file. Then put in the mail slot for the BIS Coordinator.

  2. Federal Express outside the TC Metro Area

    1. Calling an Order in

      2. Phone Number 1-800-GO-FEDEX (800-463-3339)
      Account Number 1133-5171-3
      Place order before 3:30pm
      Fastest delivery is overnight

    2. Requesting FEDEX Service on the Internet - FedEx has been awarded the domestic shipping contract U29.1

    All you need to begin shipping via Fed Ex Ship Manager on the web are:

    1. Establish a Fed Ex account if you do not currently have an active account by going to the Fed Ex U Wide Contract and Click on New Accounts. Complete the new account screen. Note: using the U of MN Purchasing Card is an option that may be set up for your account.
    2. Click on Fed Ex Link on the U Wide Contract
    3. Click on the SHIP on the first red navigation tab across the top of the screen to schedule pick up services through the Web. Complete all screens necessary. Click on continue at the bottom of each screen to continue.
    4. When all screens are complete, the shipping label will display along with a dialog window prompting you to print the label. Follow the on-screen instructions and affix the label to the package.
    5. The Package and Collections Screen will display options for shipping another package or for options for the on-line scheduled Fed Ex Express courier to pick up the package.
    6. Click on Shipments Complete to close the shipping function.

    If you have any problems with this, call 1-800-463-3399.

  3. DHL Service on the Internet

    4. DHL has been awarded the international shipping contract U29.4

    If you already have an existing DHL account or are an area already using Web Ship, you may skip to the one-time registration information. If you do not have a DHL account, follow the steps below to set up a new account.

    1. One-Time Process for New Account Setup

    2. One-Time Registration of your Account

      3. Once an account is established, consider completing this one-time registration process to enable you to use DHL's on-line services instead of paper airbills. (This registration setup is not necessary if you wish to continue preparing paper airbills.)

      1. Click on the Web Ship link from the DHL U-Wide Contract Site.
      2. Click on DHL Web Ship in the middle of the screen.
      3. Scroll down the screen and click on Register Today.
      4. Complete the registration form at the lower part of the screen. Use U of M Federal Tax ID# 41-6007513 in Section 2 - Default Shipping Information.
      5. Click on Submit to complete the registration of your DHL account. *Note your ID and Password for future use.

    3. On-Line Shipping (Web Ship)

      4. Once you have a DHL account established and the account registered, you may begin using the DHL on-line service, Web Ship, for requesting a shipment pick up or tracking your shipments.

      1. Click on Web Ship from the DHL U-Wide Contract U29.4. This links to DHL's site to process your request.
      2. Click on SHIPPING button at the top of the screen.
      3. Click on DHL Web Shipping
      4. Click on Log In. *Sign in with the ID and Password assigned in your account registration process above.
      5. Complete the form to request pick up service for your shipment. If a credit card (U of MN Purchasing Card is used, the shipment will be billed to your Electronic Card Activity Report - ECAR). Screen print the order page for credit card support documentation. If no credit card is entered, a paper invoice will be submitted to the shipping department.

    CUSTOMER SERVICE - If you have any problems, contact DHL Representative Becky de Ruiter at 1-800-345-3579 extension 8244.

  4. UPS - Sending Boxes
    5.

    1. Put a label on the box with the ship to address (similar to US mail)
    2. Type up the shipping Authorization form kept in a yellow folder in the left side drawer in the Receptionist desk
    3. Put the shipping authorization in a plain envelope
    4. Write "Ship to UPS" on the outside of the envelope. Tape this to the side of the box
    5. Call Campus Mail at 6-0707 to arrange the pick up
    6. Place your box on top of the wooden box where the campus mail is picked up after 3 pm
    7. It will be picked up during the morning mail run and be brought to Addressing and Mailing

    Contact Neil Grass (6-0222) at Addressing and Mailing if there are any questions.

  5. Twin Cities Campus Courier
    6.

    Although most of our local courier services are provided by Roadrunner, if for some reason you are unable to use them, a backup would be Campus Courier. If you need to use them, have it approved by the Office Manager. Be aware that Campus Courier only has morning or afternoon delivery. Forms for them are located in the filing cabinet against the wall.

  6. Miscellaneous Courier Information
    7.

    Waybills and envelopes are located in the beige 4-drawer file cabinet near the equipment storage closet. More packaging materials are located in our 7th floor storage area. Give our copy of airbills received to the Office Manager.

    For large or heavy boxes that don't need overnight shipping, use UPS. Fill out a green and white shipping Authorization form located in the upper left file drawer of the desk. Instructions are printed on the form.

    Charging other departments or parties for courier service - for University departments, ask for their CUFS account. If the CUFS account number is a sponsored fund, ask the department person to make their own arrangements to pick up the materials from Purchasing as there are problems in getting approvals for sponsored fund IX's when they are initiated by Purchasing Services. (Org numbers starting with greater than 5999, usually is a sponsored fund Org). The Receptionist will relay that information to the Office Manager so that an IX or IV can be prepared.

    For non-Univeristy parties - have the requestor do their own pickup or they can provide us with their account number (Fed Ex, DHL, etc.).

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Last Revised: November 25, 2002
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